Personal
How do I reach out to Aqwire for my concerns?
You can reach our Customer Support Team through the following channels: Email: support@aqwire.co International Phone: +1 408 400 3780 Local Phone: +632 8 640 3512 Mobile: +63 962 694 2113 / +63 962 694 0950 All inquiries will be addressed within 24 ...
Will I incur a fee if I request a refund?
Refunds, dispute claims, and chargebacks may incur applicable fees. For assistance, please contact your merchant directly.
I was not able to pay my dues on time. Will I incur a penalty?
You will not incur any penalty fees from Aqwire. However, there may be penalties imposed by your merchant. We recommend reaching out to your merchant directly.
Can I setup multiple auto-debit arrangements with Aqwire?
Yes, you can set up multiple auto-debit arrangements by creating separate enrollments for each transaction or service. This allows you to manage different payment schedules and amounts for various merchants, making it easier to keep track of your ...
When setting up my auto-debit arrangement, which address should I input?
You should provide the billing address that matches with the one on file with your bank or credit card company.
How do I setup an auto-debit arrangement with Aqwire?
To set up your auto-debit arrangement, follow these steps: Go to your merchant’s payment portal and look for the ‘Enroll in Auto-debit’ button. Complete the required details, including your transaction details and monthly payment schedule. Provide ...
What is an auto-debit arrangement?
Aqwire’s auto-debit arrangement allows you to set up automatic payments for monthly recurring transactions, ensuring timely and hassle-free payments without the need for manual processing each time.
What should I do if I completed my payment but did not receive a transaction receipt in my email?
First, ensure that you have registered a valid email address. If the email is correct, check your bank statement or transaction history to confirm that the payment was successfully processed. If the issue persists, please contact our Customer Support ...
Why did my payment fail?
A payment may fail for various reasons, such as insufficient funds, incorrect payment details, or your bank declining the transaction. For assistance, please provide us with a screenshot of the error message to support@aqwire.co.
How can I modify my transaction details after completing the payment?
If you wish to change your personal details such as name, email address, and phone number, you may reach out to our Customer Support team at support@aqwire.co If you wish to modify your property and/or payment details, you may reach out to your ...
Can I cancel my transaction once it’s already been completed?
Transactions are processed in real time. If you wish to cancel your transaction, please contact your merchant for approval.
What is the maximum amount I can pay using Aqwire?
The maximum amount you can pay per transaction is ₱4,900,000.00 (excluding fees), or the equivalent in your preferred currency. If you need to pay an amount exceeding this limit, you will need to complete multiple transactions.
Is there a transaction fee when using Aqwire?
Yes. Convenience fees may vary per payment method. Before completing your payment, you will see a breakdown of the total amount due, including any applicable convenience fees.
What currencies are supported by Aqwire?
Currently, Aqwire can now process the following currencies: USD PHP GBP EUR SGD JPY CNY AED CAD AUD
What payment methods does Aqwire accept?
Currently we have multiple ways to pay using Aqwire: International Credit/Debit Cards Local Credit/Debit Cards US Bank Transfer Philippine Bank Transfer PayPal E-Wallets/QR PH Single Euro Payments Area (SEPA)
What can I pay for using Aqwire?
With Aqwire, you can pay for the following: Real-estate payments like Reservation Fees, Down Payment, Monthly Amortization, Association Dues, and others. Other industry services like Service Fees, Tuition Fees, Consultation Fees, and others.
What type of payments can I pay using Aqwire?
One-time payments Recurring payments / Auto-Debit Arrangements (ADA)
When will my payment be reflected in my bank account?
Upon successful transaction, the payment will be processed and reflected in your bank account in real time.
Will I receive a transaction receipt after payment completion?
Yes, a payment confirmation will be sent to your registered email address after a successful transaction. However, please note that this is NOT an official receipt. For the official receipt, kindly contact the merchant directly.
How easy is it to pay using Aqwire?
Step one: Fill out the necessary details. Step two: Select your preferred payment method and enter your payment details. Step three: Review your information and complete your payment.
How can I pay using Aqwire?
You can access the Aqwire Payment Portal at pay.aqwire.io and enter the name of the merchant you wish to pay.