Aqwire Auto-Debit Arrangement cancellations

ADA Enrollment Cancellation

How can I process my ADA Enrollment cancellation?

If you'd like to cancel your auto-debit enrollment, you may do the following: 

  1. Send an email to us (support@aqwire.co) requesting to cancel your enrollment alongside your reason for cancelling.

            We will send a message to our point person within your real estate developer and will have to wait for a reply from their team. Depending on the real estate developer, you may or may             not have to send an email to their service desk/customer service for documentation purposes. It's best practice that you do, though. 

  1. Send your cancellation request directly to your real estate developer's Customer Service Center, Sales Agent, or Account Manager.

            This is completely optional most of the time BUT they could cut time in waiting for the cancellation to be approved.

Which details should I need to include in my email?

  1. Full name
  2. Real Estate Developer
  3. Project/Property Name
  4. Account Number (If applicable)
  5. your enrollment's associated email address
  6. Reason for cancellation (very important!)

Why do I need to inform my real estate developer? 

            Though Aqwire is the payment gateway for your real estate developer, they are ultimately responsible for approving ADA Enrollment cancellations. We at Aqwire can't proceed with the             cancellation unless we receive their strict authorization.

Can't Aqwire just cancel right away? What's taking so long? 

            Unfortunately, we cannot cancel the enrollment/s without the strict authorization or go signal from the developer.

What happens after I submit my request?

            Once we've received your request, we will have to create an email notifying our point person that you want to cancel your enrollment for this reason. They will review that request              internally and they will either cancel your enrollment or coordinate with you first. 

How long would the cancellation take?

            Processing would differ from developer to developer. Some take time whilst some are instant. 

Will my ADA payments stop once I send my request to you?

            Short answer, no. Long answer, the developer will have to process this internally before cancelling your ADA enrollment. Any payments upcoming will be processed like normal. 

Questions and clarifications? 

            Reach us through these platforms:

            Official Email: support@aqwire.co
            International: +1 408 335 0522
            Local Landline: +63 8640 3512
            Mobile/WhatsApp/Viber: +63 947 201 3921
            Mobile/WhatsApp/Viber: +63 952 462 4304 

All inquiries will be addressed within 24 hours, Monday to Friday 7:00AM - 4:00PM (PHT) (Holidays and weekends excluded)

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