Will I incur a fee if I request a refund?

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• I was not able to pay my dues on time. Will I incur a penalty?

  You will not incur any penalty fees from Aqwire. However, there may be penalties imposed by your merchant. We recommend reaching out to your merchant directly.

• Is there a transaction fee when using Aqwire?

  Yes. Convenience fees may vary per payment method. Before completing your payment, you will see a breakdown of the total amount due, including any applicable convenience fees.

• When will my payment be reflected in my bank account?

  Upon successful transaction, the payment will be processed and reflected in your bank account in real time.

• Will I receive a transaction receipt after payment completion?

  Yes, a payment confirmation will be sent to your registered email address after a successful transaction. However, please note that this is NOT an official receipt. For the official receipt, kindly contact the merchant directly.

• ADA Enrollment Cancellation

  How can I process my ADA Enrollment cancellation? If you'd like to cancel your auto-debit enrollment, you may do the following: Send an email to us (support@aqwire.co) requesting to cancel your enrollment alongside your reason for cancelling. We will ...